In which circumstances might we share your information?
In order to service your accounts and provide you with a broad range of investment choices, we may share your personal information under the following circumstances:
Within Guaranteed Investment
Funds Guaranteed Investment Fundsis a multi-site global investment organization that works together to provide products and services that benefit our customer base. We may share all three categories of personal information among ourselves—including to any of the subsidiaries that comprise Guaranteed Investment FundsResources Inc. At times, we may provide your personal information to Guaranteed Investment Funds affiliates outside of Canada who perform administrative services for us.
In such cases, the information shared is subject to both the laws of Canada and the laws of the non-Canadian jurisdiction, including laws with respect to disclosure of such information. Guaranteed Investment Funds policies require these offices to protect the confidentiality of your information and to use it only to provide the services we’ve asked them to perform.
Outside of Guaranteed Investment Funds
Below are examples of third parties to whom we may disclose all three types of personal information. While these examples don’t cover every situation permitted under the law, we hope they help you understand how your information may be shared. We may share personal information:
With your advisor or dealer, or with other third parties at your direction.
When permitted or required by law. For example, we share your social insurance number with the Canada Revenue Agency in order to file your tax reports. We may also share your personal information in response to a subpoena or other legal process.
With companies that work for us to manage your accounts, process transactions, or provide services you’ve requested. For example, we may use companies to help us mail statements, process cheques, maintain your online account or store your account agreements. In such cases, the laws of the non-Canadian jurisdiction and the laws of Canada would apply with respect to disclosure of such information.
Additionally, we may disclose all three types of personal information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. If this occurs, we will ensure that the outside companies with whom we do business are under contractual obligations to protect the confidentiality of your information and use it only to provide the services we’ve asked them to perform.
Please call us at +1 416 565-9390 if you wish to withdraw consent to your personal information being collected, used and disclosed for any of the purposes listed above. However, in some circumstances, legal requirements may prevent you from withholding or withdrawing consent. Withdrawing consent may also result in us limiting the products and services we can provide to you.
Confidentiality and security
Our employees are required to follow procedures to maintain the confidentiality of your personal information. We also maintain physical, electronic and procedural safeguards to protect your information. This includes performing ongoing evaluations of our data systems and making changes when appropriate.
How can you manage your information?
We provide you with access to your account information through our secure website, our PIN-protected telephone service and your periodic statements. If you wish to update or change your account information, please call us at +1 416 565-9390.
We’ll review our privacy policy
We review our privacy policy annually. When these reviews result in material revisions, we will provide you with a revised policy. At no time will we revise our policy to permit the sharing of personal information other than as described in this notice unless we first notify you and provide you with an opportunity to prevent such sharing. At any time, you may view our current privacy policy at Guaranteed Investment Funds.ca/privacy or by calling us at 1 +1 416 565-9390 to request a copy. We’ve appointed a privacy officer to address any concerns, queries or complaints you may have. Our privacy officer can be reached at the toll-free number listed above, by emailing info@guaranteedinvestments.com, or by sending a letter to the following address:
